Terms & Conditions

These terms govern your use of the EveryCall service. EveryCall is operated by Lead Frog ("we", "us"), based in British Columbia, Canada. By signing up you agree to them.

1. What the service includes

The EveryCall service consists of: a custom-built website; Google Business Profile setup and management; an AI chat widget; instant reply to every web inquiry; missed-call text-back; automated Google review requests; online booking; one inbox for calls, texts and inquiries; a customer list and conversation history; and a dedicated business phone number. The specific configuration is agreed with you before launch.

2. Fees and billing

The service is $397 CAD per month. There is no setup fee. Billing starts on the day your website goes live, and recurs monthly on that date. Payment is by credit card through Stripe.

Text messages and phone minutes are included at normal business volumes. Unusually high usage — for example, bulk messaging to a large customer list — may incur additional charges, which we will always discuss with you in advance before applying.

If a payment fails we will attempt it again and contact you. If an account remains unpaid for 14 days we may suspend the service until it is settled. Suspension means the website is taken offline and the automations stop; your domain, your email and your data are not affected, and everything is restored when the account is brought up to date.

3. Cancellation and pausing

The service is month to month. You can cancel at any time by telling us in writing, including by email. Cancellation takes effect at the end of your current billing month. We don't pro-rate partial months, and there is no cancellation fee.

Seasonal pause. If your trade is seasonal you may pause the service instead of cancelling it, for up to four months in any calendar year. There is no charge for the months you are paused. Tell us in writing when you are stopping and roughly when you expect to be back; you can change the return date at any time.

While paused, your website stays online and your business number stays assigned to you. The automations remain configured but have nothing to act on until you resume. Changes you ask for during a pause may wait until you are back.

If a pause reaches four months and you have not resumed, we will contact you before doing anything. If we cannot reach you, or you tell us you are not returning, the pause is treated as a cancellation from that date under this clause, and clause 4 applies. The reason we offer the pause is your phone number: cancelling releases it and we cannot guarantee it can be recovered afterwards, whereas pausing keeps it assigned to you.

4. What happens to your website

We build, host and maintain the website as part of the service. The website is licensed to you for the duration of your subscription, not sold to you. If you cancel, the website comes down along with the rest of the service.

Your domain name remains yours. If you brought a domain to us, it stays in your name and we will release control of it within 30 days of your request. If we registered one for you, we will transfer it to you on request at no charge. Your customer data — contacts, conversation history, reviews — will be exported to you in a standard format on request within 30 days of cancellation.

Your DNS and your email. While you are a subscriber we operate your domain's DNS. That covers more than the website — your email records live there too. If you cancel, we take the website offline, but your email and verification records continue to resolve for 30 days so your mail keeps working while you move, and we will provide a full export of your DNS records on request. We will not delete your DNS zone or withdraw your nameservers without giving you that period and that export.

5. Your responsibilities

• Providing accurate information about your business, and the content we need to build the website
• Responding to customers who reach you through the system — the automation starts the conversation, it doesn't replace you
• Holding any licences, insurance and certifications your trade requires
• Making sure the information you give us to publish is truthful and yours to use
• Complying with anti-spam and messaging rules — you must not use the system to message people who haven't consented

6. Review requests

We send review requests to every customer, without screening by expected rating. We will not build, enable or assist with review gating, review filtering, incentivised reviews or fabricated reviews. These practices breach Google's policies and may breach Canada's Competition Act. If you ask us to implement them, we will decline, and continued insistence is grounds for us to end the engagement.

7. Text messaging

Text messages are part of the service, both for you and for the customers who contact you through it.

Consent. We text you about your inquiry, your demo website and your account. You consent by ticking the optional box on our contact form, by texting or calling us, or by giving us your number in the course of becoming a client. Consent to receive texts is not a condition of purchase.

Frequency and cost. Message frequency varies depending on your conversation with us. Message and data rates may apply — we don't charge you for texts, but your mobile carrier may charge you according to your plan.

Opting out. Text STOP to any message from us at any time and you will receive no further messages. Text HELP for our contact details and a short description of the service. You may also email hello@everycall.co or call (888) 240-2477 and ask to be removed.

Age restriction. You must be 18 years of age or older to consent to receive text messages from us and to enter into this agreement.

Carrier liability. Mobile carriers are not liable for delayed or undelivered messages.

See our SMS Policy and Privacy Policy for the full detail.

8. Intellectual property

Your logo, business name, photographs, and any content you supply remain yours. The website design, code, templates, automation workflows and systems we build remain ours. You get a licence to use the website while you're a subscriber.

9. Third-party platforms

The service depends on platforms we don't control, including HighLevel, Google, Stripe, and telecommunications carriers. We're not responsible for outages, policy changes, account suspensions or price changes imposed by those platforms, though we'll work with you to resolve problems that arise from them.

10. No guarantee of results

We do not guarantee any particular number of calls, leads, reviews, bookings, revenue, or search ranking. See our Disclaimer for detail.

11. Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim arising from the service is limited to the amount you paid us in the three months before the claim arose. We are not liable for indirect, incidental or consequential losses, including lost profits or lost business.

12. Ending the agreement

Either party may end the agreement with notice. We may suspend or end the service immediately if an account is significantly overdue, if the service is used unlawfully, or if you require us to act in breach of a platform's policies or the law.

13. Governing law

These terms are governed by the laws of British Columbia and the applicable laws of Canada. Disputes will be handled in the courts of British Columbia.

14. Changes to these terms

We may update these terms. Active clients will be given at least 30 days' notice of material changes, and may cancel without penalty if they don't accept them.

15. Contact

EveryCall — a Lead Frog service
Lead Frog is the operating name of a sole proprietorship in British Columbia
240 172 Street
Surrey, British Columbia V3Z 9R1
Email: hello@everycall.co
Phone: (888) 240-2477