Treatment inquiries are high-value and easily lost
A course of treatment is worth hundreds or thousands. The inquiry that decides it is a two-minute phone call that reception couldn't get to, and there's no record it ever happened.
For Med Spas & Clinics
The front desk
is with a client.
Clinics have someone whose job is answering the phone. They're also checking someone in, taking payment, and handling a rescheduling request — and the phone rings anyway.
$397/mo — everything included No setup fee Month to month
A recent afternoon
Missed call from (604) 555‑0188
Sorry we missed your call — Lumen Skin Clinic. How can we help?
Wanted to ask about pricing for a course of treatments.
Easiest is a quick consultation — we’ve space Friday morning: lumenskin.ca/book
Treatment consultation — 8:30am Friday
The front desk was checking a client out. An inquiry that would have vanished.
The gap
One person, several jobs, one phone.
Reception in a busy clinic is a genuinely difficult job. Calls come in while a client is being checked out, while a consultation is being booked, and constantly during the lunch hour when there's only one person on.
Those calls go to voicemail. And a prospective client inquiring about treatment pricing is not leaving a message about it — they'll quietly book with whichever clinic answered.
Why it matters here
Three things specific to your trade.
People are private about aesthetic inquiries
Prospective clients often prefer to text rather than talk, especially for a first inquiry. Giving them a text conversation instead of a voicemail removes the awkwardness and books more consultations.
Reviews carry more weight for elective treatments
Nobody needs what you do — they choose it. That makes social proof decisive in a way it isn't for a plumber, and recent reviews matter more than old ones.
What you get
Eleven parts. One price.
The same system whatever your trade — a website that brings the calls in, and everything behind it that stops them going to waste.
- Custom-built website, hosted and maintained
- Google Business Profile, set up and verified
- AI search visibility — set up so ChatGPT can find you
- AI chat widget on your website
- Instant text reply to every web inquiry
- Missed-call text-back on every unanswered call
- Automated Google review requests
- Online booking
- One inbox for calls, texts, chat and email
- Customer list and history
- Dedicated business number
$397
per month
No setup fee · Month to month · Cancel anytime
Straight answer
I don't filter your reviews.
Some companies selling this will offer to screen your reviews — catch the unhappy ones before they reach Google. I don't, because Google prohibits it and it's your listing that gets suspended, not the vendor's.
The system asks every customer instead, right after the job. Most of your customers are happy, so that still lands most businesses in the high fours — the problem was never bad reviews, it was that nobody was asking. More on that here.
Questions
The one med spas & clinics always ask.
We have a booking system already.
Most clinics do, and I won't replace it if it's working. This handles the layer before booking — the inquiries that never reach the booking system because nobody answered the phone. Everything routes to your existing process once the conversation starts.
How long until it's live?
Usually one to two weeks from approval. Text messaging carriers require a registration step for business numbers that takes several business days, and I start it the day you sign. Your website goes live regardless — only the texting waits.
Am I locked into a contract?
No. Month to month, cancel whenever with an email. The website is licensed to you while you're a subscriber rather than sold to you — that's what makes $397 with no setup fee possible — but your domain and your customer data are yours and come with you either way.
See your website before you pay for it.
Fifteen minutes on the phone, then I build it. You decide once it's in front of you — nothing to pay before that.
Already have a website? Check how it scores on a phone — free, about thirty seconds, nothing to install.
Also works for med spas, aesthetic clinics, dental practices, chiropractors, physiotherapists and wellness centres. All industries.