For Auto Repair & Towing
Nobody rings one mechanic. They ring three, ask what it'll cost, and go with whoever sounded most reasonable and picked up soonest. You're under a car for two of those calls.
$397/mo — everything included No setup fee Month to month
A recent afternoon
Missed call from (604) 555‑0188
Sorry we missed you — Bridgeview Auto. What’s the vehicle doing?
Grinding noise when I brake. What would you charge to look at it?
We can look at it Friday morning. Pick a time that suits you: bridgeviewauto.ca/book
Brake inspection — 8:30am Friday
You were under a car the whole time. They’d rung two other shops first.
The gap
Whether you're a two-bay independent or a mobile mechanic, the phone competes directly with the work. Answering it means stopping, washing your hands, and losing ten minutes — so it rings out, and the caller moves on.
For towing it's worse: a stranded driver on the roadside calls until someone answers, and stops the moment one does. There is no callback.
Why it matters here
Most callers asking about a brake job aren't chasing the cheapest quote — they're chasing an answer. Replying in seconds with a straight response wins more of these than shaving twenty dollars off the price ever will.
Nobody has a way to judge whether you're honest. So they read reviews, and they read a lot of them. A shop with two hundred reviews at 4.7 beats a shop with fifteen at 5.0, every time.
A customer inbox with everyone's history in it means you can text last year's customers about a service, and they remember who you are. Most shops have no list at all.
What you get
The same system whatever your trade — a website that brings the calls in, and everything behind it that stops them going to waste.
No setup fee · Month to month · Cancel anytime
Straight answer
Some companies selling this will offer to screen your reviews — catch the unhappy ones before they reach Google. I don't, because Google prohibits it and it's your listing that gets suspended, not the vendor's.
The system asks every customer instead, right after the job. Most of your customers are happy, so that still lands most businesses in the high fours — the problem was never bad reviews, it was that nobody was asking. More on that here.
Questions
Good — then the text-back covers what they can't: the calls that come while they're with a customer, the ones after closing, and the weekend. All of it lands in the same inbox they already use, so nothing gets duplicated.
Usually one to two weeks from approval. Text messaging carriers require a registration step for business numbers that takes several business days, and I start it the day you sign. Your website goes live regardless — only the texting waits.
No. Month to month, cancel whenever with an email. The website is licensed to you while you're a subscriber rather than sold to you — that's what makes $397 with no setup fee possible — but your domain and your customer data are yours and come with you either way.
Fifteen minutes on the phone, then I build it. You decide once it's in front of you — nothing to pay before that.
Already have a website? Check how it scores on a phone — free, about thirty seconds, nothing to install.
Also works for auto repair shops, mobile mechanics, towing companies, auto detailers, tire shops and windshield repair specialists. All industries.